How to Request a Refund

Refund requests are handled based on where you originally purchased your Gridwise Plus membership.

• Memberships purchased through the Gridwise website are handled by Gridwise Support
• Memberships purchased through the Apple App Store are handled by Apple
• Memberships purchased through Google Play are handled by Google

If you aren’t sure where your membership is managed:

1. Open the Gridwise app
2. Go to Settings
3. Tap Membership
4. Tap Manage Membership

If You Purchased Through the Gridwise Website

If you signed up through the Gridwise website, our support team can review your request.

To request a refund:

1. Email support@gridwise.io
2. Use the subject line: Refund Request
3. Include:
   • The email linked to your account
   • A brief explanation of your request

What to expect:

Our team will review your records to determine whether you qualify for a refund. This process typically takes 5–7 business days.

If You Purchased Through Apple (App Store)

Apple manages all billing and refund decisions for App Store purchases.

To request a refund:

1. Go to: https://getsupport.apple.com/
2. Select Billing & Subscriptions
3. Choose Subscriptions & Purchases
4. Select Request a Refund
5. Follow the prompts

👉 All refund requests are reviewed and approved by Apple based on their policies.

If You Purchased Through Google Play

Google manages all billing and refund decisions for Google Play purchases.

To request a refund:

1. Go to: https://support.google.com/googleplay/workflow/9813244
2. Follow the steps to submit your request

👉 Google reviews and approves refund requests based on their policies.

Note: Requests typically must be submitted within 48 hours of purchase.