I Forgot My Password, How Do I Reset It?

You can reset your password at any time by following these steps:

*For the Spanish reference of this article, click here. 

1. Open the Gridwise App.
2. Tap Sign in.
3. Tap Forgot password?
4. Enter the email address associated with your Gridwise Account.
5. Tap Submit.
6. Close Gridwise and go to your email.

To find the password reset email in your inbox:

1. Look for an email from noreply@gridwise.io with the subject "Reset password instructions".
2. Click the reset link (note: the link will expire 4 hours after being requested).
3. Enter your new password in both fields on the reset screen.
4. Tap Change My Password.
5. Open the Gridwise app and sign in with your new password.

If you're having trouble receiving the password reset email:

• Ensure that the email you're entering is the same one you used to sign up.
• Check your spam and junk folders for our email.
• Add noreply@gridwise.io to your contacts and request a new reset link.
• Reach out to our support team at support@gridwise.io.