How to Fix Account Sync Error

There are times where you may see your linked account go into an error state. There are a few different reasons you may see this happen:

• Your account is not able to successfully sync
• Password, username or email changes
• Actions incomplete on your driver or service app 
• Needing to re authenticate the connection 

Below are some troubleshooting steps if you see the error message above:

1. Confirm if you are able to log in to your gig partner app using the same username and password
2. If you able to login successfully, go back to the Gridwise App 
3. Navigate to your Gridwise profile by tapping your profile picture in the top left corner
4. Select the gig service that shows an error 
5. Scroll to the bottom and select Manage linked services
6. Select your gig service again in the list
7. Select Update connection and follow the onscreen steps

Note: As a security precaution, your gig service may report a login attempt from an unknown device. This is normal if it coincides with the time you linked your account.