Spark Connections: Updated Linking and Syncing Processes

As of October 2024, Spark has implemented changes to their login process. Spark now only allows accounts to be signed into one device at a time. Below is the updated process for linking and initiating earnings syncing.

Initial Account Linking

To link your Spark account to Gridwise, follow these steps:

1. Log out of the Spark Driver app completely.
2. Reset your Spark Driver password.
3. Open Gridwise and connect your Spark account, following the on-screen instructions.
4. Wait 5–10 minutes for your Spark data to sync with Gridwise. You'll receive a notification once the sync is complete.
5. After your data has synced with Gridwise, your connection to Gridwise will be disconnected, and you can log back into the Spark Driver app.

What to Expect After Linking

Due to Spark's new limitations, your Spark connection will be disconnected once syncing has completed. This ensures you can continue working for Spark without disruptions.

We recommend updating your earnings after completing your Spark shift. Either daily or weekly—whenever you'd like to have your earnings updated.

Updating Your Earnings (Plus only)

To initiate an earnings update at your convenience, follow these steps:

1. Log out of the Spark Driver app completely.
2. Open Gridwise and tap on the Spark message at the top of your earnings page.
3. Re-enter your credentials.
4. Wait 5–10 minutes for your Spark data to sync with Gridwise. You'll receive a notification once the sync is complete.
5. After your data has synced with Gridwise, your connection to Gridwise will be disconnected, and you can log back into the Spark Driver app.

Important Note: If you have already attempted to reconnect without logging out, Spark requires a password reset before you can connect.

If you're still having trouble connecting to Spark, please reach out to us at support@gridwise.io and we'd be happy to investigate further!