How to Fix Account Sync Errors

Having trouble linking your account? Below are the most common errors, what they mean, and how to fix them.

Errors: Auth Required and Expired Credentials

These messages mean your account has been disconnected and needs to be reconnected to Gridwise.

1. Tap Update Connection.
2. Follow the prompts to log back into your account.

Error: Invalid Credentials

This usually means your login information was mistyped or incorrect.

1. Confirm you’re using the correct account credentials. Some services have separate driver and passenger logins — make sure you’re using the driver account.
2. Enter your credentials manually (avoid using auto-fill) and check for extra spaces or special characters.
3. If the issue continues, reset your password in your work account and reconnect.

Error: MFA Timeout

This means your verification code wasn’t entered before the app timed out.

1. Confirm that two-step verification is set up with your phone number.
2. Verify your phone number is correct in your service app.
3. If everything looks good, try using a backup code provided by your work account to connect.

Error: Invalid Account Type

This error appears when login credentials are for a non-work account (for example, linking an Uber rider account instead of the driver account).

1. Make sure you’re using your driver app login credentials.
2. Try both login methods — email/password and phone number/password.
3. If needed, reset your driver app password and reconnect.

Error: Account Disabled

Your account may be inactive or your company may not allow multiple logins.

1. Open your work account and confirm you can log in and accept orders.
2. If you can take orders, log out, reset your password, and reconnect to Gridwise.

Need More Help?

If you’ve tried the steps above and are still unable to link your account, email us at support@gridwise.io.

Include the exact error message you’re seeing so we can help resolve it quickly.

Additional Notes

You may receive a security alert from your gig app about a login attempt from an unknown device.

This is normal if it lines up with the time you connected your account to Gridwise.