Automatic tracking only works sometimes

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Asaf Lederman

• 13 de agosto de 2025 05:02

Yesterday it logged every trip I took which was great. Today at the end of the day it said I didn't drive any miles. I drove probably 50 miles. Do t get it.

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  Kim S.

  • 13 de agosto de 2025 13:12

  Hi Asaf, 

  Thanks for reaching out and reporting your mileage tracking issue to us. 

  Could you please verify that the following settings are correctly configured on your device?

  • Ensure that Precise location is turned on
    • Go to Settings → Apps → Gridwise → Permissions → Location → Use precise location
  • Set Location to "Allowed Always"
    • Go to Settings → Apps → Gridwise → Permissions → Location → Allow all the time
  • Turn on Motion and fitness activity
    • Go to Settings → Apps → Gridwise → Permissions → Physical activity → Allow
  • Make sure Cellular data is turned on
    • Go to Settings → Network & internet → SIMs → Mobile data
  • Ensure Wi-Fi is turned on
    • Go to Settings → Network & internet → Internet → Wi-Fi
  • Turn on Background app refresh
    • Go to Settings → Apps → Gridwise → Mobile data & Wi-Fi → Background data
  • Confirm app battery usage is unrestricted
    • Go to Settings → Apps → Gridwise → App battery usage → Unrestricted

  - Kim, Customer Support Manager 

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